31 answers
What is TabibKon?
TabibKon turns a prescription you already have — a photo, scan or PDF — into a clear, organized digital record you can review, save, download and share. It is a document digitization tool, not a medical service.
Getting started
Who is TabibKon for?
Patients, caregivers and families who want readable copies of their prescriptions, keep a personal history, or share a clean record with a pharmacy, family member or travel companion.
Getting started
How does it work?
1. Scan or upload your prescription. 2. Choose the country it was issued in. 3. TabibKon reads the document. 4. You compare each field with the original and confirm. 5. Download or share your verified digital record.
Getting started
Is there a mobile app?
TabibKon works in any modern browser and can be installed on your phone's home screen. An Android app for Google Play is in preparation.
Getting started
Do I need an account?
Yes. An account keeps your records private to you and lets you see your history on any device. Sign up with email or Google.
Getting started
Which files can I upload?
Photos and PNG, JPG, WEBP or PDF files up to 15 MB. DOC/DOCX files can be stored and entered manually.
Uploads & reading
Can TabibKon read handwritten prescriptions?
Yes, it reads both printed and handwritten prescriptions. When handwriting is unclear, the field is marked “Needs review” instead of guessed, so you can check it against the original.
Uploads & reading
How do I get the best scan?
Place the prescription on a flat, plain surface in good light, keep all four corners inside the frame, avoid shadows and glare, and hold the phone steady. TabibKon warns you if a photo looks blurry or dark.
Uploads & reading
What if something was read incorrectly?
On the review screen you see the original next to the digital version. Edit any field before confirming. The record is only marked verified after you confirm it.
Uploads & reading
How long does reading take?
Usually a few seconds to under a minute, depending on the file and your connection. We show live status updates, never fake progress numbers.
Uploads & reading
Can I upload multi-page prescriptions?
Yes, PDFs with several pages can be uploaded. For best results, keep each prescription within one clear document.
Uploads & reading
Which countries does TabibKon support?
You can digitize prescriptions issued in any country. Choosing the issuing country helps TabibKon understand local formats, abbreviations and units. It is commonly used for prescriptions from the UAE and GCC, Pakistan, India, the UK, Europe and North America.
Countries & languages
Can it read prescriptions in Arabic or Urdu?
TabibKon can read prescriptions containing English, Arabic and other common scripts. Medicine names are always kept exactly as written. Mixed-language or highly stylized handwriting is more likely to be marked for review.
Countries & languages
I live in the UAE but my prescription is from another country. Can I use it?
Yes. Select the country where the prescription was issued. TabibKon transcribes it as written; it does not tell you whether a medicine is available or permitted in your current country — please ask a local pharmacist.
Countries & languages
Does TabibKon show local brand names?
Only where a trusted official medicine registry for that country is connected. Any brand shown is clearly labeled as information only, never replaces the original medicine, and must be confirmed by a licensed pharmacist. We never invent availability.
Countries & languages
Can I travel with a TabibKon record?
A digital record is a convenient copy, but customs and pharmacies usually require the original prescription. Always carry the original and check the rules of your destination country.
Countries & languages
Is TabibKon available in other languages?
The interface is currently in English, with additional languages including Arabic in preparation.
Countries & languages
Does TabibKon give medical advice?
No. TabibKon does not diagnose, prescribe, recommend treatment, calculate doses or check drug interactions. For any medical question, contact your doctor or pharmacist.
Safety & medical
Will TabibKon change or substitute my medicine?
Never. Your digital record reflects only what is written on your prescription. TabibKon never alters, substitutes or adds medicines.
Safety & medical
Can a pharmacy dispense from my digital record?
That depends on the pharmacy and local law. Most require the original prescription. The digital record is for your reference and convenience.
Safety & medical
Why is a field marked “Needs review”?
Because TabibKon was not confident enough to read it. We prefer to ask you rather than guess, which keeps your record accurate.
Safety & medical
Who can see my prescriptions?
Only you. Files are kept in private storage linked to your account, protected by strict access rules so no other user can open them.
Privacy & security
Do you sell my data or show ads?
No. We never sell prescription data and never use prescription contents for advertising.
Privacy & security
Is my account protected?
Yes. You can turn on two-factor authentication from Security settings for an extra layer of protection.
Privacy & security
Is TabibKon HIPAA or GDPR certified?
We follow privacy-by-design practices but do not claim any formal regulatory certification.
Privacy & security
Is TabibKon free?
Yes. The free plan includes 3 prescription analyses every month. Paid plans add higher monthly limits and extra features.
Plans & billing
How do I cancel a subscription?
Subscriptions purchased in the Android app are managed in Google Play → Subscriptions. Your plan stays active until the end of the paid period.
Plans & billing
I changed phones. How do I restore my plan?
Sign in with the same account, open Subscription and tap Restore purchase.
Plans & billing
How do I export my records?
Open any record to download it as PDF, image or text, or export all your data from Profile.
Account
How do I delete my account?
Go to Profile → Delete my account, or use the public account deletion page. All your prescriptions and files are permanently removed.
Account
How can I contact TabibKon?
Email admin@tabibkon.com or call/WhatsApp +971-543636022, Monday to Friday, 09:00–18:00 GST. Please never email prescription images.
Account
Still need help?
Our team replies within one business day. Monday – Friday, 09:00 – 18:00 GST (UTC+4).