Summary
- We collect your account details and the prescriptions you choose to upload, only to create your digital record.
- No advertising, no selling of data, and no use of prescriptions to train AI.
- You can delete any record or your entire account at any time.
1. Who we are
This Privacy Policy explains how TabibKon ("TabibKon", "we", "us") handles personal data when you use the TabibKon website at tabibkon.com and the TabibKon Android app (together, the "Service"). TabibKon is the developer and data controller for the Service.
- Operator:
- TabibKon
- Location:
- Dubai, United Arab Emirates
- Email:
- admin@tabibkon.com
- Phone:
- +971-543636022
2. What the Service does
TabibKon is a document digitization tool. It reads a prescription you already hold and turns it into a digital record that you review. TabibKon is not a doctor, pharmacist or medical service. It does not diagnose, prescribe, recommend medicines or doses, or change a prescription.
3. Data we collect
| Category | Examples | Purpose |
|---|---|---|
| Account information | Email address, name (optional), sign-in method, password hash or Google sign-in identifier | Create and secure your account |
| Health information you upload | Prescription images and documents, text extracted from them (medicine names, strengths, instructions, prescriber and patient details shown on the document) | Create your digital record. This is the core feature. |
| Preferences | Country, language, time zone, theme, notification setting | Format records and personalise the Service |
| Security information | Optional two-factor authentication enrolment, sign-in and security events, IP address in security logs | Protect your account and prevent abuse |
| Purchase information | Google Play subscription product, status, expiry date and purchase token | Verify and provide your paid plan |
| Usage and diagnostics | Monthly scan counts, processing success or failure, error reports (without prescription contents) | Apply plan limits and keep the Service reliable |
| Support messages | Messages and email address you send through our forms | Answer your requests |
We do not collect your precise or approximate location, contacts, call logs, SMS, or advertising identifiers. Your country is chosen by you and is never inferred.
4. Device permissions
- Camera (optional): used only when you choose "Take Photo" to capture a prescription. Images are not taken in the background.
- Files and photos (optional): used only to upload a file you select.
- Notifications (optional): used to tell you a record is ready or about account security.
You can refuse or withdraw any permission in your device settings. You can still use the Service by uploading files or typing text manually.
5. How we use data
- To provide the Service: upload, read, display, store, export and share your records when you ask us to.
- To run your account, verify subscriptions and apply plan limits.
- To send service emails, such as welcome, record ready, security alerts and subscription notices.
- To keep the Service secure, prevent fraud and fix problems.
- To meet legal obligations.
We do not use your data for advertising. We do not sell or rent personal data. We do not use prescription contents to build profiles, and we do not use them to train AI models.
6. Sharing and service providers
We share data only with service providers who help us run the Service. They process it on our instructions and only for that purpose:
- Cloud hosting, database and file storage: to store your account and records.
- AI document-reading provider: receives the uploaded document only to extract its text, and returns the result to us.
- Email delivery provider: receives your email address and the message content to send service emails.
- Google: Google Play processes payments for subscriptions, and Google sign-in if you choose it. TabibKon never receives your card details.
We also disclose data if required by law, to protect the rights and safety of users or the public, or as part of a merger or acquisition (users would be notified). A record is shared with another person only when you use the share or export feature yourself.
7. Security
- All data is encrypted in transit using HTTPS (TLS).
- Data is stored with our hosting provider, which encrypts stored data at rest.
- Files are kept in private storage under random names. Database rules restrict every record to its owner's account.
- Optional two-factor authentication is available. Administrator access requires it.
- Staff access is limited and logged.
No system is completely secure. If a breach affects your data, we will notify you as required by law.
8. Retention
- Prescriptions, files and records are kept until you delete them or delete your account.
- Account data is kept while your account is active.
- After an account is deleted, copies remaining in backups are removed within 30 days.
- Security logs without prescription contents may be kept for up to 12 months. Purchase records may be kept for as long as tax and accounting law requires.
9. Deleting your data and account
You can delete a single prescription, including its original file, at any time from the record page.
You can delete your whole account in the app under Profile → Delete my account. You can also request deletion without signing in on our account deletion page. Deleting your account permanently removes your profile, prescriptions, uploaded files, records and preferences.
10. Your rights and choices
Depending on where you live, you may have the right to access, correct, export or delete your data, and to object to or restrict some processing. You can export your records yourself in the app, or send a request on our data request page or to admin@tabibkon.com. We verify your identity before acting and respond within 30 days.
11. Children
The Service is not directed to children under 13 and is not designed for children. We do not knowingly collect data from children. A parent or guardian may manage a child's prescription from their own account. If you believe a child has given us personal data, contact us and we will delete it.
12. International transfers
We are based in the United Arab Emirates. Our service providers may process data in other countries. When they do, we rely on their contractual data protection commitments.
13. Changes to this policy
If we change this policy, we will update the effective date above. For significant changes, we will also notify you in the app or by email before they take effect.
14. Contact us
Email admin@tabibkon.com or call +971-543636022. TabibKon, Dubai, United Arab Emirates.